I cannot tell you how many times I am asked, “Why is training so important?” I believe that I hear it so often because training does not always involve a tangible product created at the end. We cannot “see” what we are getting so we question the cost. We struggle with the same issue with any version of education, Kindergarten-12th grade and higher education, too.
My answer is always another question, “What happens when you do not invest in training?” The cost of not training can be even more expensive than devoting funds to and preparing your employees. Training is critical for employees to learn necessary skills, especially as technology changes. If you only focus on the bottom line and expenses, you could potentially create a workplace culture that includes poor customer service and low productivity.
When employees are not trained, you may not be getting full capacity and efficiency from your organization. You may see more people having to seek guidance on their own and waste precious time that could be involved in creating excellent service, pushing your organization forward, and generating income.
Another issue with not training (or even reducing it drastically) is the inability of your company workflow to adjust to change. Making a bare bones effort using only basic compliance or certification learning and development can lead to waste in the form of creativity, products, and services. In some businesses, it can also result in injuries, equipment damage, and fines/fees.
When you strip down your talent development budget, not only can your clients suffer, but also the talent will feel the effects. Think about how employees who are properly trained can feel more confident in their job performance and generally more satisfied. This could reduce turnover and increase retention, both of which have a big impact on the bottom line. Instead of having to hire someone new, consider investing a small portion of that cost in keeping your valued talent. Your employees and your organization will thank you for devoting resources to development of a good training program.
Here are a few other articles about the results of not training or not investing in training.
LinkedIn – The High Cost of Training – When It’s BAD
Houston Chronicle – The Negative Effects of a Lack of Training in the Workplace
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