Choosing a Training Partner

Learning with the right training partner is important for your company, but with so many options out there how do you choose? There are a number of factors involved when making this important decision. Consider all of your options to find the best fit for you.

Program Options

Find out what programs the vendor offers.  Is their training delivered in an open enrollment style at their facilities, is it delivered online, is it provided onsite at your business? What are your options for follow up classes on more advanced topics?Learn about scheduling. Find out whether classes are offered in multi-day programs or condensed single day options. Your time is important so make sure to find a schedule that fits your needs so you can get back to work as soon as possible.

Instructor Expertise

Computer expertise does not translate to teaching expertise. It is important to find an instructor that has both the specific course knowledge you need along with experience teaching a diverse group of people such as your organization. Even further, see if the instructors have any specific knowledge of your industry, and if not are they willing to learn your company lingo and processes to see how you use your software. If you have a high level of bilingual speakers, find out if the instructor has experience teaching students for whom English is a second language.


Understand the full scope of the course being taught. Is the instructor spending 30 minutes covering basic templates when the office staff already uses them everyday? If so, can you customize the course. What if there is an area you feel really needs to be focused on that isn’t listed? For example, you may also want to learn how your Word files will work when creating a PowerPoint presentation. Does the trainer understand how programs interact and can they answer all of your questions. Personalize your experience to obtain the best results from your learning.

Customer Support

Things often seem easy to understand while in a controlled training environment, but so often, the minute you walk out the door you forget that vital detail. Does your training partner offer continued support to make sure you have all the information you need? How are these trainers accessed and when are they available? Maybe there is a time limit or additional fee for continued support. Additionally, discover the benchmarks for program success. Your staff might take a test or certification to show completion. Other companies may offer reporting that you can bring to management to support your wise decision for continuing employee education.

Whatever your decision, make sure you consider all the angles when choosing a training partner. You time and money are important, and results matter.